Intended Audience

• those new to data management and quality management
• those responsible for providing quality data
• those concerned with data quality issues and seeking a practical approach to addressing them

Overview

How can we be sure we are doing the right thing at the right time?

Making the right choice, setting priorities and taking effective action requires a ‘big picture’ view of the organisation so efforts are not misdirected and resources wasted, or worse, creating more problems. Our ‘big picture’ looks at the total ‘system’ that is the business. In this workshop students gain an introduction to, and a basic understanding of both detail complexity, which is the ‘bits and pieces’ and how they relate and dynamic complexity, which explores the behaviour of the system.

Topics covered:

• Detail complexity overviewmodelling Capability: ‘what the business does’, Process: ‘how it does it’, Data ‘what the business deals with’ and how they relate
• Dynamic Complexity overview

- Causal loops revealing unintended consequences and leverage points

- Emergence

- The common causal loop archetypes

• Making the right choice

-  Using the models to facilitate discussions on choices and priorities.

- Participants will understand the various models, and their use in DQM.

Outcomes

• Understanding of the need for a ‘big picture’ view and how it is used to plan and prioritise your DQM program.
• Overview of business models and how they are used
• Practical tools for understanding and analysing problems, then selecting the most appropriate approach to solve them

Preferred prerequisite

Participants need to have completed EM's Data Quality Management -Introduction workshop.

Dates

Contact us for information about this course.

Cost

Full day course price is $800 (ex GST).