The right information, to the right person, at the right time. Bingo.


Companies equipped with well-organised information and knowledge, will enable each member of their team to reach new levels of productivity.

Productivity is often the difference between a good and a great business. Commonly considered the holy grail for many organisations, a productive workforce is difficult to come by; but there are huge advantages to having one, and it always has deep repercussions for the business.

A productive work environment is:

  • More profitable– with greater production comes a healthier bottom line;
  • A happier place to work, aiding recruitment and retention; and
  • Noticeable by customers – allowing them to be served quicker and to a higher standard.

Productivity is something that starts at the top. Chief executives are the people in charge of distributing resources to optimal effect, meaning all four assets need to be taken into account – financial, physical, human and information assets. However, while many will focus on the first three – whether that’s through new computers or more staff – information can still fall by the wayside for senior executives with little understanding of how information is really structured and used within their organisation.

Information management impacts every part of an organisation, from recruitment and business-risk management to decision making and, of course, productivity. If an executive’s asset management decisions do not include creating an environment that uses company data in the best way, their workforce won’t be productive.

In short, it will be:

  • Less profitable, with more being spent on less;
  • Noticed by employees, with a poor work environment creating frustration and disengagement; and
  • Visible to customers and clients, especially when it affects business decision making..

Instead, all information needs to be easily accessible and governable, though secure and quick to find. This is where Experience Matters steps in. We help your business create an information strategy for making better use of your assets to benefit productivity.

Becoming productive with information management

We know it’s not easy taking your specific business and making sure all employees are using information in a way that allows them to work at near-optimal efficiency. It often first requires a change of mindset, putting into place the information governance and accountability that many organisations are missing.

That involves looking into current information management practices, processes and information architectures to ensure the correct behaviors and systems are in place. A Health Check is often a good place to start in this respect.

Your staff can then be trained, so they are fully versed on how they can improve their use of information.

What are the benefits?

Once your company is equipped with well-organised information and knowledge, and each member of the team has the tools to reach new levels of productivity, the benefits are plentiful, and can be seen in:

  • A reduction of the time it takes for staff to find the right information at the right time
  • Optimisation of the use of your content
  • A faster adoption of new systems and software
  • The ability to capture and use corporate knowledge
  • Security improvements around information and knowledge
  • Streamlined compliance
  • An ability to reduce business risk
  • The elimination of duplication and reduced effort

Ultimately, it is a process that allows your entire business to do more with its existing resources to the benefit of your bottom line.

What to do next

If your business finds that productivity is lagging and you wish to improve data management, contact us at Experience Matters to find out how we can help.