TURN CHAOS INTO ORDER. REDUCE BUSINESS RISK. Find out how

INFORMATION CHAOS IS EVERYWHERE

Let’s be honest, when it comes to the information (documents, images, plans, spreadsheets, files and data etc) we use everyday to do our jobs, finding it is all too often an exercise in frustration. Our filing systems are inconsistent across the organisation and we have information and data stored haphazardly. Often the same information is saved in different locations or ‘silos’. Changes to workplace practices during Covid have only served to highlight this issue.

SOFTWARE IS NOT A SILVER BULLET AND WILL NOT SOLVE THE PROBLEM

Most organisations think that the management of information is a job for IT and that implementing software will magically create a perfectly organised information environment for us to work in. But we know this is not true – the garbage in, garbage out rule applies here. Software will not organise our information it just stores and processes what we put into it. BUT properly organised and managed information will improve the performance of the software designed to store and process it!

INFORMATION CHAOS = INCREASED EXPOSURE TO BUSINESS RISK

The impact on an organisation with disorganised information, which lacks a single source of truth, and is poorly managed, can be enormous. Every week there are headlines that most CEOs fear. At the heart of it all, is the need for better business and information governance and a shift towards treating information as an asset of value, rather than something we just take for granted. Here are some examples;

  • Cabinet documents: ABC reveals top secret files found in old filing cabinets. (source: The ABC)
  • NAB fined $57.5m in ‘fees for no service’ case. (source: Sydney Morning Herald)
  • Pfizer Sues Employee, Alleging She Stole Covid-19 Vaccine Documents. (source: Forbes)
  • Boards set to face the music on cyber security lapses. (source: Sydney Morning Herald)
  • ANZ cyber audit reviews staff access to critical systems. (source: Sydney Morning Herald)

Could any of this have been avoided with proper information and data management practices in place? Absolutely.

Take our Quiz below and see how likely you are to be contributing to risk through your own information management practices.

INFORMATION CHAOS = WASTED TIME AND REDUCED PRODUCTIVITY

When you add up the time that you waste each day…..

  • searching for information, data or files that you know exist but you cannot find where it has been filed.
  • recreating a document because you cannot find the template.
  • deciding what to name a document and where to file it.
  • dealing with email that you should not be receiving.
  • deciding if you are using the latest version of a document

…… the list is endless and the time adds up. According to our research 20% of your time each day is wasted in this way.

TIME TO GET YOUR HOUSE IN ORDER

Transform your data, information and knowledge into a valuable asset.

Organise your chaotic data, information and knowledge, to make the right information accessible to the right people when and where they need it. This is not simply a matter of deleting things, it is about identifying what is important and of value to the organisation and making sure it has a place where those who need to use it can find it – everytime. Your information should be seen as an asset and treated as such by everyone.

Experience Matters is passionate about aligning an organisation’s Information Assets with its business goals. We identify, plan, manage and create data, information and knowledge assets that solve business problems and drive measurable business benefit.

Our Clients

  • I do believe that your research has documented the greatest single barrier to productivity in the 21st Century economy and nobody knows about it.

    Aquatic Informatics - Vancouver, Canada
  • I was thrilled to see your paper as I find the research and ideas to be tremendous ... Information should be a recognized asset class and organizations’ failure to [manage it] has had a detrimental effect on the way information is accumulated, administered and applied – and ultimately on corporate performance ... your work is ground-breaking.

    Doug Laney - Gartner, Chicago, USA
  • Mike Orzen & Associates is proud to be associated with this research as we consider it to be great work of the utmost importance. The research findings are ... highly relevant to executives interested in business improvement ... Experience Matters' identification of the benefits of information asset management is testament to their global thought leadership and practice.

    Mike Orzen - Mike Orzen & Associates, Portland, USA
  • Having done the preparation work in specifying what was required, the Experience Matters team understood our needs as a corporate organisation. They identified issues with products early that could have become showstoppers later down the track. They were able to lift the hood on the vendor presentations and weed out those not able to meet our particular requirements.

    Joy Horton - Oil Search, Sydney, Australia
  • James has been a thought leader and pioneer in the field of information and knowledge management for many years, working across many industries and publishing papers on why nothing else matters unless you get control of your organisation's most important asset, it's information.

    Michael Veasey - CEO, Minter Ellison, Adelaide, Australia
  • Experience Matters delivered above and beyond the call of duty on a critical project at Santos. Their motto is not to have a dissatisfied customer. Based on my personal experience I can see how they have been able to successfully deliver on this motto time and again.

    Karen Bard - CIO, Santos, Adelaide, Australia