Experience Matters can help develop guidelines for your organisation to ensure the effective and consistent management of e-mail, with outcomes of improved productivity and reduction of business risk.
Issues that need to be considered include:
- Do you have the ability to identify e-mails of importance and relevance to an individual’s role as well as the ability to prioritise their viewing?
- Do you have rules for the creation, capture, control and disposal of e-mails?
- Are your e-mail storage quotas appropriate to ensure that storage meets the information needs of individuals and workgroups and does not compromise adequate records management practice which the organisation is obliged to meet
- What security and access controls should you have in place to enable increased sharing of information relevant to other business silos without compromising privacy and the organisation’s security integrity?