The project developed the Communication Strategies and Plans to support the $94million Open Architecture Clinical Information System (Oacis) implementation project to South Australian metropolitan public health – 4 teaching and 4 major public hospitals. Its purpose was to deliver the right message to the right people at the right time using the right medium.
- Organisation research
- Communication strategy
- Identification of 36 separate stakeholder groups
- Analysis of group mindsets
- Development of a Communication Strategy for each group
- Distill Strategies into Communication Plans for dovetailing with Training Strategies and immediate implementation
- Successful development of an environment conducive to communication and cultural change across the whole of South Australian metropolitan public health
- Independent and unsolicited positive feedback from the CEOs of three hospitals including the suggestion that the Oacis Project should be used as a case study for successful IT project implementations
- Confirmation from these CEOs that the Communication Program successfully engaged stakeholders and set correct expectations.
- Greater stakeholder consensus resulting in:
- Lower project implementation risk
- Reduced waste of competing project resources
- Quicker solution acceptance and adoption providing faster business returns
- Better understanding by DHS, healthcare professionals and other stakeholders, reducing obstruction, justifying further investment and creating improved morale
- Development of significant intellectual property for DHS, an enduring asset available for re-use in the South Australian health sector to reduce the cost and risk of subsequent, similar technology implementations, for instance Patient Administration Systems