Experience Matters is a trusted leader and authority in Information Asset governance and management. With decades of expertise, strong academic and industry partnerships, and a proven record of thought leadership, we provide the insights, frameworks, and strategies that enable organisations to transform information into a sustainable source of growth, innovation, and competitive advantage.
If you fail to recognise that there is tangible financial value in your data, information and knowledge, then you are leaving money on the table. Or worse, exposing your business to increased risk and lower productivity.
Information is used by everyone, to make every decision that drives your business forward. But if your information is poor quality and you can’t access, find, create and share information in a timely and secure manner then that value is lost.
This is basic stuff. Right information to the right people at the right time. How hard can that be? According to our research 20% of your time each day is wasted due to poor information quality and management. How many employees do you have wasting this time and what is the impact on the business? You do the maths!
The impact on an organisation with disorganised poor quality information, which lacks a single source of truth, and is poorly managed, can be enormous.
Every week there are news headlines that most CEOs and Board members fear due to poor quality and governance of information. At the heart of it all, is the need for better business and information governance and a shift towards treating information as an asset of value, rather than something we just take for granted.
Most organisations believe the management of information is a job for IT.
Most organisations believe that implementing a software solution will create a perfectly organised information environment for us to work in.
Most organisations have spent thousands of dollars on software that has failed to deliver what it promised.
The garbage in, garbage out rule applies here. If you want your organisation (and its software) to function optimally you need to understand what information is of value to the business, who should have access to it and then manage it effectively.
It’s easy to overlook information management and leave it to individuals to figure out on their own – but over time, that approach slowly erodes efficiency and control.
Experience Matters delivered above and beyond the call of duty on a critical project at Santos. Their motto is not to have a dissatisfied customer. Based on my personal experience I can see how they have been able to successfully deliver on this motto time and again.
I was thrilled to see your paper as I find the research and ideas to be tremendous ... Information should be a recognized asset class and organizations’ failure to [manage it] has had a detrimental effect on the way information is accumulated, administered and applied – and ultimately on corporate performance ... your work is ground-breaking.
Having done the preparation work in specifying what was required, the Experience Matters team understood our needs as a corporate organisation. They identified issues with products early that could have become showstoppers later down the track. They were able to lift the hood on the vendor presentations and weed out those not able to meet our particular requirements.
Mike Orzen & Associates is proud to be associated with this research as we consider it to be great work of the utmost importance. The research findings are ... highly relevant to executives interested in business improvement ... Experience Matters' identification of the benefits of information asset management is testament to their global thought leadership and practice.
I do believe that your research has documented the greatest single barrier to productivity in the 21st Century economy and nobody knows about it.
James has been a thought leader and pioneer in the field of information and knowledge management for many years, working across many industries and publishing papers on why nothing else matters unless you get control of your organisation's most important asset, it's information.