Our Services

Cost-effective solutions tailored to your goals – choose the package that fits.

Learn more about our cost-effective packages and the inclusions that will suit your business.

 

 Get Your Baseline – The INTRO Package provides a fast, no-cost entry point into understanding your current level of information management maturity. It is designed for first-time users who want a simple, low-commitment way to see where their organisation stands today. This package offers a brief but meaningful snapshot of your environment, highlighting strengths, weaknesses and improvement opportunities without the need for multiple contributors or internal resourcing.

This option helps you:

  • Build awareness of maturity strengths and gaps
  • Start internal conversations with evidence rather than assumptions
  • Understand why Information Management maturity matters before investing further

INCLUSIONS:

  • Ideal for: Individuals or first-time users
  • Maturity Check: Snapshot (fast, high-level insight)
  • User Volume: 1 staff member
  • Assessment Type: Short survey
  • Reporting: Online results only
  • Recommendations: Not included
  • Roadmap: Not included
  • Mentoring/Advisory: Not included
  • Bonus Material: Educational Paper to support internal learning and executive awareness

 

Insight at Scale – The PLUS Package is ideal for organisations seeking broader visibility and alignment across teams or business units. By enabling unlimited participants to complete the detailed maturity assessment, leadership gains a multi-perspective understanding of how the organisation’s information is currently governed, used, valued and risk-managed. The downloadable report allows you to consolidate insights, highlight variation across staff experience and begin building a business case for improvement.

This option helps you:

  • Gather meaningful evidence from across the organisation
  • Identify patterns that reveal cultural, process, or technology challenges
  • Inform executive conversations with data, not opinions
  • Demonstrate why change is needed and where to start

INCLUSIONS:

  • Ideal for: Teams, business units, or organisations gathering collective insight
  • Maturity Check: Detailed assessment (multi-participant input)
  • User Volume: Unlimited
  • Assessment Type: Detailed survey
  • Reporting: Downloadable group report (consolidated findings and patterns)
  • Recommendations: Optional add-on (general or contextual guidance)
  • Roadmap: Optional add-on (priority sequencing and action path)
  • Mentoring/Advisory: Optional add-on (guided implementation support)
  • Bonus Material: Library of Educational Papers for broader internal education

 

Strategic, Tailored, Enterprise-Level Transformation – The PRO Package is our flagship offering, designed for organisations that need a customised, strategic, fully supported maturity assessment to inform transformation. It goes beyond surveying – delivering a tailored, organisation-wide evaluation based on your environment, industry, challenges and goals. The resulting report offers detailed, evidence-based recommendations, a tailored roadmap and mentoring from senior specialists to support real, measurable change.

This option helps you:

  • Build a business case for investment and strategic action
  • Quantify risks, costs and value associated with current practices
  • Identify high-value opportunities and priority improvements
  • Align leadership, governance, operations and technology choices
  • Enable AI, digital transformation and modernisation to succeed

INCLUSIONS:

  • Ideal for: Organisations requiring a fully bespoke, strategic transformation
  • Maturity Check: Comprehensive/Tailored to organisational context
  • User Volume: Unlimited (organisation-wide participation)
  • Assessment Type: Client-specific (sector, needs, objectives, technology stack considered)
  • Reporting: Fully customised client report with executive-ready outputs
  • Recommendations: Tailored to organisational environment and goals
  • Roadmap: Tailored sequencing of priorities, actions and investment justification
  • Mentoring/Advisory: Included (strategic and implementation support)
  • Bonus Material: “Information Asset Management” book (co-authored by James Price & Dr Nina Evans) to support leadership, culture change and capability uplift

 

Turn Insight Into Action – The VALUE ADD-ONS deepen your maturity assessment by adding context, direction and expert support. They build on the PLUS package to help you move beyond data collection and into meaningful, evidence-based decision-making.

These add-ons are designed for organisations that don’t just want to understand where they stand – they want to improve it. Whether you need industry comparisons, tailored recommendations, an investment-ready roadmap, or hands-on advisory support, the VALUE ADD-ONS help you make progress faster and with confidence.

They enable you to:

  • Apply industry context to your results
  • Understand key risks, costs, value and opportunity areas
  • Prioritise improvements and justify investment decisions
  • Support internal buy-in with evidence, not opinion
  • Move from “diagnosis” to “action plan” with expert guidance

Any of the VALUE ADD-ONS can be applied individually, or they can be combined for maximum impact:

1.  Industry-Specific Assessment Layer
Adds sector context, language and priorities to your results for a more accurate reflection of your environment. You receive insights aligned with your industry’s operating conditions, regulatory expectations and typical maturity challenges.

What this helps you achieve:

  • Compare performance to sector norms
  • Understand what “good” looks like for organisations like yours
  • Build a more credible case for change with executive leadership

2. Tailored Recommendations
A step beyond generic reporting – this delivers prioritised actions aligned to your organisation’s capability, constraints and ambition. Recommendations are practical, realistic and designed to create momentum without overwhelming your resources.

What this helps you achieve:

  • Know where to start and what to stop doing
  • Reduce risk and improve value in targeted areas
  • Build internal clarity, alignment and accountability

3. Strategic Roadmap for Improvement
A time-sequenced pathway that shows what to do, in what order and why. This roadmap gives you a structured change plan you can present to leadership, budget owners and transformation teams.

What this helps you achieve:

  • A clear path from current state to target state
  • Prioritisation of effort, cost and capability uplift
  • A business case-ready plan for governance, technology, skills and culture

4. Mentoring & Advisory Support (up to 30 Hours)
Guidance from senior specialists to accelerate progress, reduce missteps and turn insight into action. Support is flexible – advisory, coaching, executive guidance, or practical assistance.

What this helps you achieve:

  • Faster progress with fewer dead ends
  • Better decision-making with expert input
  • Internal capability uplift for long-term success

 

Discover more of what the Experience Matters team can do
to support your team and help improve your business.