Our Services

Cost-effective solutions tailored to your goals – choose the package that fits.

Learn more about our cost-effective packages and the inclusions that will suit your business.

 

 Get Your Baseline – The INTRO Package provides a fast, no-cost entry point into understanding your current level of information management maturity. It is designed for first-time users who want a simple, low-commitment way to see where their organisation stands today. This package offers a brief but meaningful snapshot of your environment, highlighting strengths, weaknesses and improvement opportunities without the need for multiple contributors or internal resourcing.

This option helps you:

  • Build awareness of maturity strengths and gaps
  • Start internal conversations with evidence rather than assumptions
  • Understand why Information Management maturity matters before investing further

INCLUSIONS:

  • Ideal for: Individuals or first-time users
  • Maturity Check: Snapshot (fast, high-level insight)
  • User Volume: 1 staff member
  • Assessment Type: Short survey
  • Reporting: Online results only
  • Recommendations: Not included
  • Roadmap: Not included
  • Mentoring/Advisory: Not included
  • Bonus Material: Educational Paper to support internal learning and executive awareness

 

Insight at Scale – The PLUS Package is ideal for organisations seeking broader visibility and alignment across teams or business units. By enabling up to 50 participants to complete the detailed maturity assessment, leadership gains a multi-perspective understanding of how the organisation’s information is currently governed, used, valued and risk-managed. The downloadable report allows you to consolidate insights, highlight variation across staff experience and begin building a business case for improvement.

This option helps you:

  • Gather meaningful evidence from across the organisation
  • Identify patterns that reveal cultural, process, or technology challenges
  • Inform executive conversations with data, not opinions
  • Demonstrate why change is needed and where to start

INCLUSIONS:

  • Ideal for: Teams, business units, or organisations gathering collective insight
  • Maturity Check: Detailed assessment (multi-participant input)
  • User Volume: Up to 50 staff members
  • Assessment Type: Detailed survey
  • Reporting: Downloadable group report (consolidated findings and patterns)
  • Recommendations: Optional add-on (general or contextual guidance)
  • Roadmap: Optional add-on (priority sequencing and action path)
  • Mentoring/Advisory: Optional add-on (guided implementation support)
  • Bonus Material: Library of Educational Papers for broader internal education

 

Strategic, Tailored, Enterprise-Level Transformation – The PRO Package is our flagship offering, designed for organisations that need a customised, strategic, fully supported maturity assessment to inform transformation. It goes beyond surveying – delivering a tailored, organisation-wide evaluation based on your environment, industry, challenges and goals. The resulting report offers detailed, evidence-based recommendations, a tailored roadmap and mentoring from senior specialists to support real, measurable change.

This option helps you:

  • Build a business case for investment and strategic action
  • Quantify risks, costs and value associated with current practices
  • Identify high-value opportunities and priority improvements
  • Align leadership, governance, operations and technology choices
  • Enable AI, digital transformation and modernisation to succeed

INCLUSIONS:

  • Ideal for: Organisations requiring a fully bespoke, strategic transformation
  • Maturity Check: Comprehensive/Tailored to organisational context
  • User Volume: Unlimited (organisation-wide participation)
  • Assessment Type: Client-specific (sector, needs, objectives, technology stack considered)
  • Reporting: Fully customised client report with executive-ready outputs
  • Recommendations: Tailored to organisational environment and goals
  • Roadmap: Tailored sequencing of priorities, actions and investment justification
  • Mentoring/Advisory: Included (strategic and implementation support)
  • Bonus Material: “Information Asset Management” book (co-authored by James Price & Dr Nina Evans) to support leadership, culture change and capability uplift

 

Turn Insight Into Action – The VALUE ADD-ONS deepen your maturity assessment by adding context, direction and expert support. They build on the PLUS package to help you move beyond data collection and into meaningful, evidence-based decision-making.

These add-ons are designed for organisations that don’t just want to understand where they stand – they want to improve it. Whether you need industry comparisons, tailored recommendations, an investment-ready roadmap, or hands-on advisory support, the VALUE ADD-ONS help you make progress faster and with confidence.

They enable you to:

  • Apply industry context to your results
  • Understand key risks, costs, value and opportunity areas
  • Prioritise improvements and justify investment decisions
  • Support internal buy-in with evidence, not opinion
  • Move from “diagnosis” to “action plan” with expert guidance

Any of the VALUE ADD-ONS can be applied individually, or they can be combined for maximum impact:

1.  Industry-Specific Assessment Layer
Adds sector context, language and priorities to your results for a more accurate reflection of your environment. You receive insights aligned with your industry’s operating conditions, regulatory expectations and typical maturity challenges.

What this helps you achieve:

  • Compare performance to sector norms
  • Understand what “good” looks like for organisations like yours
  • Build a more credible case for change with executive leadership

2. Tailored Recommendations
A step beyond generic reporting – this delivers prioritised actions aligned to your organisation’s capability, constraints and ambition. Recommendations are practical, realistic and designed to create momentum without overwhelming your resources.

What this helps you achieve:

  • Know where to start and what to stop doing
  • Reduce risk and improve value in targeted areas
  • Build internal clarity, alignment and accountability

3. Strategic Roadmap for Improvement
A time-sequenced pathway that shows what to do, in what order and why. This roadmap gives you a structured change plan you can present to leadership, budget owners and transformation teams.

What this helps you achieve:

  • A clear path from current state to target state
  • Prioritisation of effort, cost and capability uplift
  • A business case-ready plan for governance, technology, skills and culture

4. Mentoring & Advisory Support (up to 30 Hours)
Guidance from senior specialists to accelerate progress, reduce missteps and turn insight into action. Support is flexible – advisory, coaching, executive guidance, or practical assistance.

What this helps you achieve:

  • Faster progress with fewer dead ends
  • Better decision-making with expert input
  • Internal capability uplift for long-term success

 

Discover more of what the Experience Matters team can do
to support your team and help improve your business.