Case Studies & Testimonials
Discover how our work has made a measurable impact through real client stories and proven results.
Case Study 1
Client: NSW Government Department – Independent Pricing and Regulatory Tribunal (IPART)
Business Problem: Growth, complexity and community awareness demanded tightened practices and processes to improve efficiency and effectiveness.
Project Requirements:
– Maturity Assessment
– Business Impact Assessment
– Vision of the Future
– Gap Analysis and Roadmap
Outcome: Opportunity identified – 21.9% productivity improvement. The Chief Financial Officer said to her executive team:
CFO: “How long would it take us to develop a business case for a 20% increase in annual budget?”
Exec: “Months.”
CFO: “And what be the probability of success?”
Exec: “Zero.”
CFO: “So this is cheap money.”
Case Study 2
Client: National law firm – Minter Ellison
Business Problem: Law firms are faced with new entrants to markets from global and start-up players; new legal entities
including listed corporations; new business models; new pricing models and Alternative Fee Arrangements; new legal services, many of which are digital in nature; cyber-security threats and digital disruption; and new, often mobile work practices. The firm realised that it needed to improve the management of its Information Assets.
Project Requirements:
– Maturity Assessment
– Business Impact Assessment
– Vision of the Future
– Gap Analysis and Roadmap
Outcome: Of the firm’s 150 fee earners, the findings showed that with the right information over 70% can invoice their clients an extra 30 minutes per day and another 20% can bill more than an hour per day. Revenue increases and cost reductions total over $13,300 per person per year. The Managing Partner stated, “You’re all under confidentiality because this now represents our single greatest source of competitive advantage, and if word of our inefficiency gets out into the market, we’re toast.”
Case Study 3
Client Name: Wine producer – Treasury Wine Estates
Business Problem: A Winery Manager is an expert in continuous improvement and decided to train those guns on the winery’s internal
operations. He suspected that significant benefit could be derived from better managing the winery’s Information Assets. As the winery had only 34 staff it needed a pragmatic and cost-effective solution.
Project Requirements:
– Maturity Assessment
– Business Impact Assessment
– Vision of the Future
– Gap Analysis and Roadmap
– Development of simple tools
– Benefits Realisation exercise
Outcome: Within weeks of implementation staff now knew what to keep, what to call it and where to put it. A worker in wine operations stopped us in the car park and declared, “This is fantastic, we can find stuff”. The Winery Manager implemented a benefits realisation programme that identified that $91,000 worth of benefit was driven by the winery’s 34 staff members using their simple tools in three months, equating to a recurring benefit of $10,700 per person per year without a cent being spent on hardware and software infrastructure. The benefit from improving the quality of the winery’s data and information assets was so great that the project broke even in 8 weeks. With a 2-year investment objective, the Winery Manager declared, “There is no other investment in our entire portfolio that could have delivered a greater return, more quickly, with better staff satisfaction”.
Case Study 4
Client Name: Wine producer – Treasury Wine Estates
Business Problem: Treasury Wine Estates has viticultural data that is rich both geographically and longitudinally. Having traditionally
given its data away to many organisations for research purposes, a request by an agtech company made TWE realise that its data has real value.
Project Requirements:
– Identified data of value to the agtech market
– Appointed advisers in data management and quality and in valuing intangible assets
– Valued and sold the data
– Identified sources of research funding that could complement the commercial transaction
Outcome: Return on the investment in valuing the data of 1,200% over three years. The organisation has a 2 year break even objective. This project broke even in 13 weeks.
Our clients’ words speak to the impact we deliver.
I do believe that your research has documented the greatest single barrier to productivity in the 21st Century economy and nobody knows about it.
I was thrilled to see your paper as I find the research and ideas to be tremendous ... Information should be a recognized asset class and organizations’ failure to [manage it] has had a detrimental effect on the way information is accumulated, administered and applied – and ultimately on corporate performance ... your work is ground-breaking.
Having done the preparation work in specifying what was required, the Experience Matters team understood our needs as a corporate organisation. They identified issues with products early that could have become showstoppers later down the track. They were able to lift the hood on the vendor presentations and weed out those not able to meet our particular requirements.
Experience Matters delivered above and beyond the call of duty on a critical project at Santos. Their motto is not to have a dissatisfied customer. Based on my personal experience I can see how they have been able to successfully deliver on this motto time and again.
James has been a thought leader and pioneer in the field of information and knowledge management for many years, working across many industries and publishing papers on why nothing else matters unless you get control of your organisation's most important asset, it's information.
Mike Orzen & Associates is proud to be associated with this research as we consider it to be great work of the utmost importance. The research findings are ... highly relevant to executives interested in business improvement ... Experience Matters' identification of the benefits of information asset management is testament to their global thought leadership and practice.